Track Your Order

Order Tracking

Track Your Order

Follow your GreenKyo order and stay updated on your delivery. Tracking information is sent by email once your package has shipped.

Track your shipment

Enter your tracking number

Use the tracking number from your shipping confirmation email to check the latest delivery updates.

Track on 17TRACK

Tip: tracking updates may take 24–72 hours to appear after shipment. If your tracking does not update immediately, please check again later.

Need your tracking link?

Check your email

After your order is shipped, you will receive a shipping confirmation email with your tracking details.

  • Check your inbox and spam folder.
  • Use the same email address entered at checkout.
  • If you cannot find it, contact us with your order number.

How tracking works

Order confirmed You place your order and receive an order confirmation email.
Processing Your order is prepared, checked and packed. This usually takes 1–3 business days.
Shipment created A tracking number is generated and sent to your email once the package is shipped.
Delivery updates The tracking page will update as the package moves through carriers and local delivery services.

Why is my tracking not updating?

It is normal for tracking to take some time before showing the first update. In many cases, tracking becomes active after the carrier scans the package.

  • Tracking may take 24–72 hours to update after shipment.
  • International packages may have fewer updates while in transit.
  • Customs processing or local carrier delays can slow down updates.
  • Holiday seasons and high demand periods may cause delays.

Estimated delivery time

Orders are usually processed within 1–3 business days. Estimated delivery is generally 6–12 business days depending on your destination, local carrier and customs processing.

Important: delivery times are estimates and may vary depending on your country, weather, customs, holidays or carrier delays.

Still need help?

If you cannot find your tracking information, contact our support team with your order number and the email address used at checkout.

Contact Support