Contact
GreenKyo Support
Contact Us
Need help with your order, shipping, returns or GreenKyo ProCool™? Our support team is here to help you stay cool anywhere.
How can we help?
Send us a message with your order number, email address, and a clear description of your request. We usually reply within 24 to 48 business hours.
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Email support
contact@greenkyo.com
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Response time
We aim to reply within 24–48 business hours.
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Order support
Please include your order number so we can help you faster.
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International customers
We support customers from different countries and provide assistance in English.
Before contacting us
To save time, please check the most common questions below.
Where is my order?
You can track your order using the tracking link sent by email after shipment.
Can I change my address?
Contact us as soon as possible. Once the order is processed, address changes may no longer be possible.
Can I return my order?
Returns are accepted within 14 days if the product is unused, in original condition, and eligible under our return policy.
Is GreenKyo ProCool™ rechargeable?
Yes. It features USB-C charging, 3 speed levels and a 6000mAh battery.
Send us a message
Use the contact form below and our team will get back to you as soon as possible.
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For faster support, please include your order number and the email address used at checkout.
Stay Cool Anywhere
Discover GreenKyo ProCool™ — the portable cooling fan made for hot days, travel, outdoor events, camping, sports and everyday comfort.
Shop GreenKyo ProCool™