1. Overview

This website is operated by GreenKyo. Throughout the site, the terms “we”, “us” and “our” refer to GreenKyo. By visiting our website or purchasing from us, you agree to be bound by these Terms of Service.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not use our website or purchase our products.

2. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country, state or province of residence, or that you have permission from a parent or legal guardian.

You may not use our products or website for any illegal or unauthorized purpose. You must not transmit viruses, malware or any harmful code through our website.

3. Product Information

We make every effort to present our products, descriptions, images, prices and availability as accurately as possible.

However, product images may vary slightly depending on screen settings, lighting, product updates, supplier batches or packaging changes.

GreenKyo ProCool™ is designed as a portable cooling fan for hot days, travel, outdoor activities, sports, stadium events and everyday comfort. Product performance may vary depending on usage, ambient temperature, speed level and battery condition.

4. Prices & Payments

Prices are displayed on our website and may vary depending on your country, currency, taxes, promotions or market settings.

We reserve the right to change prices at any time without prior notice. Price changes do not affect orders that have already been confirmed.

Payments are processed securely through trusted payment providers available at checkout. We do not store full payment card details on our own systems.

5. Orders

After placing an order, you will receive an order confirmation email. This email confirms that we have received your order request, but it does not guarantee acceptance in every case.

We reserve the right to refuse, cancel or limit any order if we believe there is an error, risk of fraud, incorrect pricing, stock issue, suspicious activity or violation of these Terms.

Please make sure your email address, shipping address and order information are accurate before completing your purchase.

6. Shipping & Delivery

Shipping times and delivery estimates are described in our Shipping Policy. Orders are usually processed within 1–3 business days.

Estimated delivery is generally 6–12 business days depending on your destination, local carrier, customs processing and external factors.

Delivery times are estimates only. GreenKyo is not responsible for delays caused by customs, local carriers, weather, holidays, incorrect addresses or events outside our control.

7. Returns & Refunds

Returns and refunds are handled according to our Return & Refund Policy. You may request a return within 14 days of receiving your order if your item is eligible.

Items must be unused, undamaged, in original condition and returned with original packaging and accessories. Please contact us before sending any item back.

Returns sent without prior approval may not be accepted.

8. Product Use & Safety

You agree to use GreenKyo products responsibly and according to the product instructions.

• Do not use damaged cables, damaged batteries or damaged devices.
• Keep electronic products away from water unless specifically stated otherwise.
• Do not modify, open or repair the device yourself.
• Keep the product away from young children unless supervised by an adult.
• Stop using the product immediately if you notice overheating, unusual smell, smoke or damage.

GreenKyo is not responsible for damage caused by misuse, improper charging, unauthorized modification or failure to follow instructions.

9. Accuracy of Information

We try to keep the information on our website accurate and up to date. However, there may occasionally be errors, omissions or outdated information.

We reserve the right to correct errors, update information or cancel orders if any information on the website is inaccurate, including pricing, product details, availability or promotions.

10. Promotions & Discount Codes

Discount codes, promotions or special offers may be limited in time, quantity, region or eligibility.

We reserve the right to modify, cancel or refuse promotions at any time if misuse, fraud or technical errors are detected.

Discount codes cannot always be combined unless clearly stated.

11. Third-Party Services

Our website may use third-party services such as Shopify, payment processors, shipping partners, analytics providers, apps or marketing tools.

These third-party services may have their own terms, policies and privacy practices. We are not responsible for the content, policies or practices of third-party websites or services.

12. Intellectual Property

All website content, including text, design, branding, graphics, product names, logos, layouts, images and other materials, belongs to GreenKyo or its respective rights holders.

You may not copy, reproduce, distribute, sell, exploit or use our content without written permission.

13. Limitation of Liability

To the maximum extent permitted by law, GreenKyo shall not be liable for indirect, incidental, special or consequential damages arising from your use of the website, products or services.

Our liability, where legally applicable, is limited to the amount paid for the product concerned.

14. Personal Information

Your personal information is handled according to our Privacy Policy. By using our website or placing an order, you agree that your information may be collected and processed as described in that policy.

15. Changes to These Terms

We may update or modify these Terms of Service at any time. The updated version will be posted on this page.

Your continued use of our website after changes are published means you accept the updated Terms.

16. Contact Information

For questions about these Terms of Service, orders, products or support, contact us at:

GreenKyo Support
Email: contact@greenkyo.com