Privacy Policy
Privacy Policy
This Privacy Policy explains how GreenKyo collects, uses and protects your personal information when you visit our website, place an order or contact our support team.
Secure Shopping
We use your information to process orders, deliver products and provide customer support.
Clear Communication
We may contact you about your order, shipping updates, support requests or account activity.
Your Rights
You may request access, correction or deletion of your personal data where legally applicable.
1. Who We Are
This website is operated by GreenKyo. Throughout the site, the terms “we”, “us” and “our” refer to GreenKyo.
If you have any questions about this Privacy Policy or how your personal data is handled, you can contact us at contact@greenkyo.com.
2. Information We Collect
When you visit our website, place an order or contact us, we may collect information needed to provide our services and improve your shopping experience.
Information you provide directly
- Name and contact details
- Email address
- Shipping and billing address
- Phone number, if provided
- Order information and purchase history
- Messages sent to our customer support team
Information collected automatically
- Device and browser information
- IP address and approximate location
- Pages viewed and actions on our website
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information to operate our store, process orders and provide customer service.
- To process and fulfill your order
- To send order confirmations and shipping updates
- To provide customer support
- To manage returns, refunds or delivery issues
- To improve our website, products and services
- To prevent fraud, abuse or unauthorized transactions
- To comply with legal, tax and accounting obligations
- To send marketing communications where permitted or where you have opted in
4. Payments
Payments are processed securely through trusted payment providers available on our Shopify store. We do not store your full payment card details on our own systems.
Payment providers may collect and process payment information according to their own security and privacy standards.
5. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to help the site work properly, remember preferences, analyze performance and improve your shopping experience.
Cookies may also be used for analytics and advertising purposes, depending on your consent settings and applicable laws.
Tip: you can usually manage or disable cookies through your browser settings. Some website features may not work correctly if cookies are disabled.
6. Sharing Your Information
We may share personal information with trusted service providers when necessary to operate our store and fulfill your order.
- Shopify and website hosting services
- Payment processors
- Shipping and logistics providers
- Email and customer support tools
- Analytics and advertising partners, where applicable
- Legal or regulatory authorities when required by law
We do not sell your personal information to third parties.
7. International Orders
If you place an order from outside our country of operation, your personal information may be processed or transferred internationally to help complete your purchase, deliver your package and provide support.
We take reasonable steps to ensure that your information is handled securely and in accordance with applicable privacy laws.
8. Data Retention
We keep your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes and maintain business records.
Order information may be retained for accounting, tax and legal purposes.
9. Your Privacy Rights
Depending on your location and applicable laws, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information where legally possible
- Object to or restrict certain processing activities
- Withdraw marketing consent at any time
- Request information about how your data is used
To make a privacy request, contact us at contact@greenkyo.com.
10. Marketing Communications
If you subscribe to our emails or agree to receive marketing messages, we may send you updates, offers or product news.
You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us.
11. Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, loss or disclosure.
However, no online system is completely secure. Please keep your account and email information safe and contact us if you suspect unauthorized activity.
12. Children’s Privacy
Our website and products are not intended for children under the age required by applicable law. We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us so we can review and take appropriate action.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, legal requirements or website features.
The updated version will be posted on this page with the latest revision date when applicable.
14. Contact Us
For questions about this Privacy Policy or your personal information, contact us at:
GreenKyo Support
Email: contact@greenkyo.com
Need help?
Our support team is available for questions about privacy, orders, shipping or returns.
Contact Support