Shipping Policy
Shipping Policy
We ship GreenKyo ProCool™ orders internationally and work to deliver your cooling essentials as quickly and safely as possible.
Processing Time
1–3 Business Days
Once your order is confirmed, our team prepares, checks and processes your package before shipment.
Estimated Delivery
6–12 Business Days
Delivery times may vary depending on the destination country, local carrier and customs processing.
Tracking
Tracking Provided
Once your order ships, you will receive a tracking link by email so you can follow your package.
Shipping Times
Estimated delivery times are counted after order processing. These timeframes are estimates and may vary during peak seasons, holidays, carrier delays or customs checks.
| Destination | Estimated Delivery | Tracking |
|---|---|---|
| United States | 6–12 business days | Included |
| United Kingdom | 6–12 business days | Included |
| European Union | 5–12 business days | Included |
| International Orders | 7–15 business days | Included when available |
Important: delivery times are estimates. We always do our best to ship quickly, but delays may happen due to local carriers, customs, weather, holidays or high demand.
Order Tracking
After your order has been shipped, you will receive a confirmation email with your tracking information. Tracking updates may take 24–72 hours to appear after shipment.
- Please make sure your email address is correct when placing your order.
- If your tracking link does not update immediately, please allow a few business days.
- If you need help, contact us with your order number.
Shipping Address
Please enter your shipping address carefully at checkout. GreenKyo is not responsible for delays or delivery issues caused by incorrect or incomplete addresses.
If you made a mistake in your address, contact us as soon as possible at contact@greenkyo.com. Once the order has been processed or shipped, address changes may no longer be possible.
Customs, Duties & Taxes
Depending on your country, import duties, taxes or customs fees may apply. These charges are determined by local authorities and are the responsibility of the customer when applicable.
GreenKyo is not responsible for delays caused by customs inspections or local import procedures.
Lost, Delayed or Returned Packages
If your package is delayed, please check the tracking link first. If there is no update for several business days, contact our support team and we will help investigate with the carrier.
- If a package is returned due to an incorrect address, refusal or failure to collect it, additional shipping fees may apply.
- If a package appears lost, we may request time to investigate with the carrier before offering a solution.
- Please contact us within a reasonable time if you believe there is a delivery issue.
Need help with your delivery?
Our support team is here to help. Please include your order number and the email used at checkout.
Contact Support